1. A highly complex site, routes that are difficult to supervise manually
With two e-commerce sites (France and Germany), Dr. Pierre Ricaud evolves in a digital environment with strong personalization. User journeys are multiple, conditioned by CRM offers, shops or dynamic blocks.
In this context, some technical anomalies — such as a faulty payment module or the execution of third-party scripts — escaped the project teams until a user or indicator pointed them out.
““With the diversity of our backgrounds, we can't keep everything in mind. And that's where Netvigie comes in.””
2. Automate monitoring and control tools with Netvigie
ExperienceNetvigie was set up to automate the monitoring of critical paths. The first scenario tested simulates a classic user journey: landing, navigation, adding to the basket. Other scenarios were then built, targeting identified points of friction.
Tests are started at regular intervals. In the event of a malfunction, an alert is triggered: email, Slack, or even SMS for the most urgent ones.
Another strong asset: media captures. They make it possible to visualize the anomaly precisely — page concerned, stage of the journey, component affected.
““Even on a single screen, you can have several blocks of different types. Thanks to the media, we know exactly where it breaks.””
3. More responsiveness, more trust, less friction
A proactive posture
Today, bugs are detected more quickly, allowing the project team to react before an impact is felt in the KPIs or reported to support.
A quick and visual diagnosis
Thanks to media captures, exchanges with developers are smoother and more targeted. No need for long explanations or reconstructing a scenario.
“We no longer send “it doesn't work”, but a video, a capture, a specific moment.”
Increased reliability of digital paths
By ensuring the proper functioning of critical tunnels, Dr. Pierre Ricaud improves the user experience.
“At Dr. Pierre Ricaud, Netvigie is much more than a monitoring tool: it is a lever for the transformation of digital practices. It makes it possible to structure the monitoring of critical paths, to gain in technical efficiency and to make the customer experience more reliable. In a multi-journey environment, this level of vigilance is becoming essential.”
